Shipping policy

The Luxe Patios LLC arranges and manages shipping for all orders through our authorized U.S. distribution partners and brand warehouses.

Order Confirmation & Processing

  • You’ll receive an order confirmation email immediately after checkout.
  • Orders for in-stock parcel items typically process within 1–2 business days.
  • Freight or made-to-order/back-ordered items may require additional processing time; any extended lead time is noted on the product page and/or confirmed by email before shipment.

Shipping Methods & Typical Timelines

  • Parcel (small items): Estimated delivery 3–7 business days after shipment.
  • Freight (large/heavy items on a pallet): Estimated delivery 7–14 business days after shipment; curbside with liftgate when available.
  • Made-to-order / back-ordered items: Estimated 2–6 weeks (we’ll confirm ETA by email prior to charging/shipping).
    Timelines vary by brand, carrier, destination, weather, and access constraints.

Tracking & Status

  • We email tracking details as soon as your order ships.
  • Tracking will be provided for all shipments before delivery.
  • If you don’t receive tracking within 6 business days of ordering, contact support@theluxepatios.com or (877) 747-LUXE (5893).

Delivery Services

  • Curbside Delivery (Standard): Driver delivers to the curb/driveway at the address; the carrier is not required to move items indoors or to the backyard.
  • Threshold Delivery (where available): Delivery to a protected area (porch/garage).
  • White Glove (where available): Room-of-choice placement, basic setup for select items, and packaging removal. Contact us for a quote prior to ordering.

Shipping Costs & Surcharges

  • Standard parcel shipping is included for most orders; freight is included on many orders over $1,000 (see product page).
  • Remote/limited-access addresses, over-length/oversize items, appointment windows beyond carrier standard, re-delivery, storage, or address corrections may incur additional carrier fees. If applicable, we’ll notify you to approve before shipment.

Receiving Freight Deliveries

  • Be present on delivery day; some carriers call to schedule a window.
  • Inspect the shipment immediately and note any visible damage, shortage, or carton punctures on the delivery receipt before signing.
  • Take photos of the pallet, packaging, and product, and report issues within 5 calendar days to support@theluxepatios.com so we can arrange parts, repair, or replacement per brand procedure.

Address Accuracy & Undeliverable Shipments

  • Please ensure your shipping address and phone are accurate at checkout.
  • Shipments returned as undeliverable/refused may incur actual round-trip freight and re-delivery fees.

Service Area

  • We currently ship within the United States.
  • Alaska/Hawaii and certain remote areas may be limited to parcel service and are not eligible for free freight; contact us for a quote.

Questions?
support@theluxepatios.com | (877) 747-LUXE (5893)
The Luxe Patios LLC · Mailing: 8735 Dunwoody Place, Ste R, Atlanta, GA 30350