Shipping & Delivery

At The Luxe Patios, we specialize in premium outdoor living products ranging from small accessories to full outdoor kitchen systems. Because of the size, weight, and handling requirements of these products, shipping methods and delivery services vary depending on the item.

We partner with trusted U.S.-based manufacturers and logistics providers to ensure safe, reliable delivery while keeping shipping costs transparent and predictable.

Shipping details for each product are clearly displayed on the product page so you know what to expect before adding an item to your cart.

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Shipping Coverage

We currently ship to the contiguous United States only.

We do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• International destinations

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Order Processing

Most orders are processed within 1–3 business days.

Because many of our products ship directly from manufacturer distribution centers:

• Orders containing multiple items may ship separately
• Tracking information is provided once each shipment leaves the warehouse

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Standard Shipping (Accessories & Smaller Items)

Smaller items such as accessories, covers, tools, and select components ship via standard ground carriers.

Carriers may include:

• UPS
• FedEx
• USPS

Standard shipping rates are based on order value:

• Orders under $100 — $14.95
• Orders $100–$249 — $24.95
• Orders $250 and above — Free shipping

Typical delivery time is 3–7 business days after shipment.

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Free Freight Delivery

Many grills, refrigeration units, complete outdoor kitchen packages, and larger outdoor kitchen components ship with free freight delivery, and freight orders of $5,000 or more ship free (except Heavy Freight items, below).

Freight deliveries typically include:

• Palletized and secured packaging
• Scheduled delivery appointment
• Curbside delivery
• Lift-gate service when required
• Signature required upon delivery

The freight carrier will contact you to schedule a delivery appointment once the shipment reaches your local terminal.

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Freight Shipping

Larger items that ship by freight are priced by your order total:

• Orders under $1,500 — $299
• Orders $1,500–$4,999 — $179
• Orders $5,000 and above — Free freight

This covers palletized freight service including residential delivery and lift-gate service when required. If your order includes freight items from more than one manufacturer, each manufacturer ships separately from its own warehouse and the rate above applies to each freight shipment.

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Heavy Freight Shipping

Oversized products, such as large islands and specialty grills, require heavy freight delivery at a flat $599 per shipment, regardless of order total. Heavy Freight items are not part of the $5,000+ free freight offer, and each one is labeled on its product page.

These items may require:

• Additional pallet space
• Specialized freight handling
• Larger freight carriers

Heavy freight shipments are scheduled by appointment with the delivery carrier.

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Full Outdoor Kitchen Orders & Multi-Pallet Shipments

Complete outdoor kitchens and larger bundled orders may ship as multi-pallet freight deliveries.

For these orders:

• Freight shipments may arrive in multiple deliveries
• Carriers will schedule delivery appointments
• Tracking information will be provided when shipments leave the warehouse

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Commercial Delivery Option

If your order ships to a verified commercial address with a loading dock or forklift available, lift-gate service may not be required.

In these cases:

• Residential delivery fees may be adjusted
• Any changes will be communicated prior to shipment

If a residential address is submitted as commercial and the freight carrier later applies additional fees, those charges may be passed through accordingly.

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Estimated Delivery Dates

Estimated delivery dates shown on product pages, checkout, or order confirmations are provided for guidance only.

Freight deliveries may vary due to:

• Carrier scheduling
• Delivery location access
• Freight network transit times

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Delivery Inspection & Damage Policy

Please inspect all shipments carefully before signing for delivery.

If you notice visible damage:

• Note the damage on the delivery receipt
• Photograph the packaging, pallets, and product
• Refuse delivery if damage appears severe

For concealed damage:

• Notify us within 24 hours of delivery
• Email photos to support@theluxepatios.com

We will assist with freight claims and product replacements in accordance with manufacturer policies.

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Questions?

If you have questions about shipping methods, freight delivery, or your order status, our team is here to help.

📧 support@theluxepatios.com