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Shipping Policy

Shipping & Delivery Information

At The Luxe Patios, all orders are fulfilled by The Luxe Patios LLC through our authorized U.S.-based warehouse and distribution partners. We work directly with trusted manufacturers and their U.S. logistics centers to ensure fast, secure, and accurate delivery.

Below is a transparent overview of our shipping process, methods, and costs.

Average Standard Shipping Rates by Order Value:

Order Subtotal Shipping Cost
$49 & Under $6.95 Flat Rate
$50 – $150 $45
$151 – $450 $75
$451 – $850 $125
$851 – $1,000 $150
Over $1,000 FREE Shipping

Shipping rates apply to orders fulfilled within the contiguous United States.


Order Processing Time

Most orders are processed within 1–3 business days.
Once your order ships, you will receive tracking information via email.


Shipping Methods

Standard Ground Shipping (Small/Non-Freight Items)

  • Ships via UPS, FedEx, or USPS
  • Delivery typically in 3–7 business days
  • Tracking included

LTL Freight Shipping (Large & Heavy Outdoor Appliances)

Products such as grills, outdoor kitchen components, and heavy appliances ship via LTL freight.

Freight delivery includes:

  • A delivery appointment scheduled by the carrier
  • Curbside delivery
  • Signature required
  • Palletized packaging for secure transit

LTL Shipping Costs

Below is a clear breakdown of our "Less Than Truckload" shipping rates:

Order Total Shipping Method Shipping Cost
Under $1,000 Standard or LTL Freight $150 flat rate
$1,000+ Standard or LTL Freight FREE

We offer free shipping on qualifying orders to the contiguous United States.


Freight Delivery Instructions

To help protect your purchase, please:

  1. Inspect the shipment before signing.
  2. Note any damage on the delivery receipt.
  3. If severe damage is present, refuse the delivery.
  4. Contact us within 24 hours at support@theluxepatios.com with photos.

This ensures we can quickly file a claim and expedite a replacement.


Backordered or Made-to-Order Items

If an item is backordered or made to order, estimated lead times will be shown on the product page or emailed to you.


Shipping Locations

We currently ship to the contiguous U.S. only.


Questions?

Our team is here to help.
📧 support@theluxepatios.com

Additional Brand Resources:

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Brand Resources Hub

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Brand Accessory Hub

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