Shipping Policy
Shipping & Delivery Information
At Luxe Patios, we keep shipping simple, transparent, and designed around the reality of moving both small accessories and large outdoor kitchens.
Average Shipping Rates by Order Value
| Order Subtotal | Shipping Cost |
|---|---|
| $49 & Under | $6.95 Flat Rate |
| $50 – $150 | $45 |
| $151 – $450 | $75 |
| $451 – $850 | $125 |
| $851 – $1,000 | $150 |
| Over $1,000 | FREE Shipping |
Estimated Delivery Times
• Small parcel items: 3–7 business days after shipment.
• In-stock freight items: 7–14 business days after shipment (curbside with liftgate).
• Made-to-order / back-ordered items: 2–6 weeks (we’ll confirm by email before we charge/ship).
*Actual timing varies by brand, destination and carrier.
Note: Shipping costs are estimated. Oversized items, remote locations, and special delivery requirements (such as lift-gate service or restricted access) may require additional charges. If this applies, Luxe Patios will contact you before your order ships to confirm final costs.
Freight & Large Item Deliveries
Most large items (outdoor kitchens, grills, smokers, etc.) ship via freight on a pallet. Standard freight delivery includes:
- Curbside drop-off with lift gate service
- You are responsible for moving the item into your home, backyard, or patio (we recommend having 2 helpers ready)
- Delivery appointments vary: some carriers call to schedule a window; others provide only a tracking number and estimated delivery date
White Glove Delivery Service
Want a hands-off experience? Luxe Patios offers White Glove Delivery on select items, which can include:
- Placement of your order in your backyard or outdoor kitchen area
- Unboxing and removal of packaging materials
- Assembly of select products
Rates vary by provider and location. Please contact us before placing your order to receive a customized quote and confirm availability in your area.
What to Expect with Every Delivery
- Shipping Confirmation – Once your order ships, you’ll receive tracking details and carrier info.
- Delivery Day – Freight orders arrive curbside. Drivers do not move items inside.
- Inspection Required – Inspect your pallet and items immediately. Note any damages or missing pieces with the driver, and report issues to Luxe Patios within 5 calendar days.
Alaska, Hawaii & Remote Areas
- Smaller items may ship to Alaska/Hawaii via parcel, but they’re not eligible for free shipping.
- Remote or hard-to-reach locations may require additional shipping fees. If applicable, our team will notify you before shipping.
International Orders
We do not ship freight items internationally. We can, however, ship to a U.S.-based freight forwarder of your choice.
APO/FPO Addresses
We ship to APO/FPO addresses when possible, but size/weight restrictions apply. Additional fees may apply.
Incorrect Addresses
If an order is returned due to an incorrect or undeliverable address, the customer is responsible for round-trip shipping costs.
✅ Pro Tip: Always provide the best phone number at checkout so the carrier can reach you if scheduling is required.
Luxe Patios Promise
We want your outdoor living investment to arrive safely and stress-free. If you ever have delivery questions, our team is here to help before, during, and after your order.