Privacy Policy

Last updated: November 17, 2025

The Luxe Patios LLC (“Luxe Patios,” “we,” “us,” or “our”) operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use the Services, make a purchase, or otherwise interact with us. If this Privacy Policy conflicts with our Terms & Conditions, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

When we say “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you or another person. It does not include de-identified or aggregated data.

Depending on how you use the Services, where you live, and what is permitted under applicable law, we may collect the following categories of personal information (including inferences drawn from this information):

• Contact Information
  Name, billing and shipping address, email address, phone number.
• Payment & Financial Information
  Payment card details, financial account information, transaction details, and form of payment. (Payments are processed securely by our payment processors; we do not store full payment card numbers.)
• Account Information
  Username, password, security questions, and account preferences or settings (if you create an account).
• Order & Transaction Information
  Items you view or add to cart, wishlists, purchase history, returns, exchanges, cancellations, and related transaction history.
• Communications & Support
  Information you choose to share with us when you contact support, respond to surveys, leave reviews, or otherwise communicate with us.
• Device & Technical Information
  Device type, browser type, operating system, IP address, unique identifiers, and network information.
• Usage & Interaction Data
  How you interact with our website and Services (pages viewed, features used, clicks, time on site, referring/exit pages), including through cookies and similar tracking technologies.

2. How We Collect Personal Information

We may collect personal information from:

• Directly from you
  When you create an account, place an order, sign up for emails, complete a form, participate in promotions, or contact us.
• Automatically from your device
  When you visit the website or use the Services, we automatically collect certain technical and usage data, including via cookies, pixels, and similar technologies.
• Service Providers
  From third-party providers who perform services on our behalf (such as payment processors, shipping carriers, analytics providers, customer support tools, and email platforms).
• Business Partners & Third Parties
  From advertising partners, marketing platforms, and other third parties where permitted by law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

a. To Provide, Operate, and Improve the Services

• Processing and fulfilling your orders
• Managing your account and preferences
• Arranging shipping and handling returns or exchanges
• Providing customer support
• Remembering your settings and items of interest
• Maintaining and improving our website, products, and Services

b. Marketing & Advertising

• Sending marketing, promotional, or special-offer emails (where permitted)
• Showing you ads or recommendations based on your activity on our site and others
• Personalizing your shopping experience with product suggestions

You can opt out of marketing emails at any time using the unsubscribe link in those emails.

c. Security, Fraud Prevention & Compliance

• Authenticating your account
• Protecting the security and integrity of our Services
• Detecting, investigating, and preventing fraud, abuse, or illegal activity
• Complying with legal and regulatory obligations

d. Communications

• Responding to your questions and requests
• Sending order confirmations, shipping updates, and transaction-related messages
• Providing service announcements, policy updates, or account information

e. Legal & Business Purposes

• Complying with applicable laws and regulations
• Responding to lawful requests, subpoenas, or legal process
• Enforcing our Terms & Conditions or other policies
• Supporting potential business transactions (e.g., merger, acquisition)

4. How We Share Personal Information

We may share personal information with:

• Shopify
  Our store is hosted by Shopify. Shopify collects and uses your data to provide services to us and to you. For details about how Shopify uses personal information, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
• Service Providers
  Third parties that perform services on our behalf, such as:
  • Payment processing
  • Shipping & fulfillment
  • IT and hosting
  • Analytics
  • Customer service tools
  • Email and marketing platforms
• Authorized Distribution & Brand Partners
  To fulfill your order, we may share necessary shipping and contact information with authorized U.S. distribution partners and brand warehouses. These partners use your information only to complete delivery, handle returns, and support warranty obligations on our behalf.
• Business & Marketing Partners
  To help us advertise, measure performance, or personalize marketing content. These partners may use your information in accordance with their own privacy notices and applicable law. Depending on where you live, you may have the right to opt out of certain types of targeted advertising or data “sharing”/“selling.”
• Affiliates & Corporate Transactions
  With our affiliates, or in connection with a business transaction such as a merger, asset sale, financing, reorganization, or bankruptcy.
• Legal & Protection Purposes
  To comply with legal obligations, respond to legal requests, enforce our policies, or protect our rights, property, or safety, or that of our customers and others.

We do not sell your personal information in the traditional sense (for money). In some jurisdictions, certain data sharing for advertising and analytics may be considered a “sale” or “sharing” under applicable law; where required, we provide options to limit or opt out of such activity.

5. Relationship with Shopify

Our store is hosted and powered by Shopify. Shopify collects, uses, and shares personal information in order to provide services to us and may also use certain data to support and improve the Shopify platform more broadly.

In some cases, Shopify acts as an independent controller of your personal information (for example, where it uses personal information to improve its own services or for aggregated analytics across different merchants).

To learn more about how Shopify uses your personal information and the rights you may have with respect to data processed by Shopify, please review:

• Shopify’s Consumer Privacy Policy
• Shopify’s Privacy Portal (for rights requests where applicable)

6. Cookies & Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to:

• Operate and secure the website
• Remember your preferences and cart
• Understand how visitors use our site
• Show relevant ads and measure marketing performance

You can manage cookie preferences in your browser settings. Some features of the Services may not function properly if you disable cookies.

7. Third-Party Websites & Links

Our website may contain links to third-party sites or services that we do not own or control. If you visit those sites, their own privacy and security policies will apply.

We are not responsible for the privacy practices, security, or content of third-party sites. We encourage you to review their privacy policies when you leave our site.

8. Children’s Data

The Services are not intended for children and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us using the details below and we will delete it as required by law.

As of the date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age (as those terms are defined under applicable privacy laws).

9. Security & Retention

We use reasonable technical and organizational measures designed to protect personal information. However, no online system or transmission is 100% secure, and we cannot guarantee absolute security.

Please avoid sending sensitive information via unsecure channels (such as regular email).

We retain personal information for as long as necessary to:

• Provide the Services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements and policies

Retention periods may vary depending on the type of data and applicable law.

10. Your Privacy Rights & Choices

Depending on where you live, you may have some or all of the following rights with respect to your personal information:

• Right to Access / Know – Request details about the personal information we hold about you.
• Right to Delete – Request deletion of personal information we maintain about you, subject to certain exceptions.
• Right to Correct – Request correction of inaccurate personal information.
• Right to Data Portability – Request a copy of certain personal information in a portable format.
• Right to Opt Out of “Sale” or “Sharing” / Targeted Advertising – In some jurisdictions, you may have the right to opt out of certain data uses that may be considered a “sale,” “sharing,” or targeted advertising under applicable law.
• Communication Preferences – Opt out of marketing emails by using the unsubscribe link in those emails.

You can exercise your rights (where available) by:

• Following instructions provided in the Services, or
• Contacting us directly using the details in the Contact section below.

To learn more about how Shopify processes personal information and how to exercise rights directly with Shopify where applicable, please refer to Shopify’s privacy resources.

We may need to verify your identity before processing certain requests. You may also be allowed to designate an authorized agent to make requests on your behalf, subject to verification.

We will not discriminate against you for exercising your privacy rights.

11. Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority or pursue an appeal if you are dissatisfied with our response.

12. International Data Transfers

We may transfer, store, and process your personal information outside of the country in which you reside, including to the United States and other countries that may have different data protection laws than your home jurisdiction.

Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses or other legally recognized transfer mechanisms, for cross-border data transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or legal requirements.

When we do, we will:

• Post the updated Privacy Policy on this page, and
• Update the “Last updated” date at the top of the policy.

In some cases, we may also provide additional notice (such as email or a site banner) if the changes are material or if required by law.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us:

The Luxe Patios LLC
📧 Email: support@theluxepatios.com
📞 Phone: (877) 747-LUXE (5893)
📍 Mailing Address: 8735 Dunwoody Place, Suite R, Atlanta, GA 30350, USA