Privacy Policy

Updated and Effective as of September 22, 2025

At Luxe Patios, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when shopping with us. By using our website or services, you agree to this policy and our Terms of Use.

Information We Collect

We may collect the following types of information:

Contact Information – name, email, phone number, shipping/billing addresses.
Payment Details – processed securely by our payment providers; Luxe Patios never stores full credit card numbers.
Order & Account Information – purchase history, saved items, preferences.
Device & Usage Data – IP address, browser type, pages visited, and interactions on our website (via cookies or analytics).
User Content – reviews, feedback, photos, or videos you voluntarily provide.

How We Use Your Information

We use your information to:

Process and deliver orders.
Provide customer service and respond to inquiries.
Send you updates, promotions, or newsletters (you may unsubscribe anytime).
Improve our website, services, and marketing efforts.
Detect and prevent fraud or unauthorized transactions.
Comply with legal obligations.

Sharing of Information

We share your information only as needed to run our business:

With service providers (payment processors, shipping carriers, marketing tools).
With analytics and advertising partners (to improve performance and relevance of marketing).
With law enforcement or legal authorities if required by law.
During a business transfer (e.g., merger, sale, or acquisition).

We do not sell your personal information to third parties.

Cookies & Tracking

Our site uses cookies and similar technologies to:

Remember items in your cart.
Personalize your shopping experience.
Analyze traffic and improve site performance.

You may disable cookies in your browser, but some features may not work properly.

Your Choices & Rights

You may update or request deletion of your personal data by contacting us.
You may opt out of marketing emails at any time via the unsubscribe link.
Residents of certain U.S. states (like California, Colorado, Virginia) may have additional rights regarding data access, correction, or deletion. Please contact us if you’d like to exercise these rights.

Data Security & Retention

We use industry-standard safeguards to protect your data. While no system is 100% secure, Luxe Patios takes reasonable measures to prevent unauthorized access.
We retain your information as long as needed to fulfill your orders, provide services, or comply with legal obligations.

Children’s Privacy

Luxe Patios does not knowingly collect information from children under 13.

International Orders

Luxe Patios is based in the United States. By using our site, you understand that your information may be transferred and processed in the U.S.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Effective Date.”