Terms of service

Terms of Service

Last updated: November 6, 2025

1) Who We Are

The Luxe Patios LLC (“Luxe Patios,” “we,” “us,” “our”) operates theluxepatios.com and related services, content, features, tools, products, and promotions (the “Services”).

Mailing Address: 8735 Dunwoody Place, Ste R, Atlanta, GA 30350
Business Operations: 129 Cross Creek Circle, Macon, GA 31210
Contact: support@theluxepatios.com | (877) 747-LUXE (5893)

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2) Eligibility & Acceptable Use

You must be 18+ to purchase. Do not misuse the Services, attempt unauthorized access, or interfere with functionality. The Services are U.S.-focused; users outside the U.S. are responsible for local compliance.

3) Intellectual Property

All content and marks on the Services are owned or licensed by The Luxe Patios LLC. We grant you a limited, revocable, non-transferable license to use the Services for personal, non-commercial use. No other rights are granted.

4) Accounts & Information

You agree to provide accurate information and maintain the security of your account. We may suspend or terminate accounts for violations of these Terms.

5) Products & Availability

We strive for accuracy in product descriptions, specs, pricing, and imagery; minor variations may occur. All products are subject to availability; items may be discontinued or back-ordered. We reserve the right to limit quantities.

6) Purchases, Pricing & Payment

Prices are listed in U.S. Dollars (USD) and may change without notice. Accepted payment methods are those listed at checkout. Sales tax is collected where required. We may correct pricing or availability errors; if an order must be canceled after capture, we will issue a full refund to the original form of payment.

7) Order Review, Limits & Cancellations

We may refuse or cancel any order (e.g., suspected fraud, inaccurate billing, product unavailability, quantity limits, dealer/reseller orders). If payment was captured, we will promptly refund the full amount.

8) Shipping & Delivery

Rates, timelines (parcel, freight, made-to-order), curbside/liftgate standards, and White Glove options are detailed in our Shipping & Delivery Policy. Provide accurate addresses and a reachable phone number for scheduling where required.

9) Returns, Refunds & Exchanges

All returns must follow our Refund & Return Policy. In general, unused, unassembled items may be returned within 30 days of delivery with original packaging; brand-specific exceptions may apply as noted on the product page. Refunds are issued to the original payment method after inspection. Certain items (custom/MTO, installed/used, final sale) are not returnable.

10) Warranties & Support

Manufacturer warranties apply where offered. The Luxe Patios LLC assists customers in coordinating warranty claims with the manufacturer (e.g., parts, repair, replacement) in accordance with the applicable warranty.

11) User Content, Reviews & Feedback

If you submit reviews, photos, comments, or feedback, you represent you own or control the rights and that your content is accurate, lawful, and non-infringing. You grant us a non-exclusive, worldwide, royalty-free license to use and display such content in connection with the Services. We may moderate or remove content at our discretion.

12) Prohibited Activities

You may not: (a) violate laws; (b) harass or harm others; (c) interfere with security or operations; (d) scrape or harvest data without permission; (e) upload malware or attempt to breach the site; (f) misrepresent identity; (g) use the Services for competing or unauthorized commercial purposes.

13) Privacy

Your use of the Services is also governed by our Privacy Policy.

14) Disclaimers

EXCEPT AS EXPRESSLY PROVIDED BY A PRODUCT’S MANUFACTURER WARRANTY OR REQUIRED BY LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED (INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT).

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE LUXE PATIOS LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. IN ALL EVENTS, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PURCHASE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT AT ISSUE.

16) Indemnification

You agree to defend, indemnify, and hold harmless The Luxe Patios LLC and its affiliates, officers, employees, and agents from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Services or breach of these Terms or applicable law.

17) Electronic Communications & Signatures

By using the Services, you consent to receive notices and records electronically and agree that electronic signatures, orders, and records satisfy legal requirements.

18) SMS/Text Messaging (If Enabled)

19) Modifications & Service Interruptions

We may update content, suspend features, or discontinue parts of the Services at any time. We aim to keep the Services reliable and secure.

20) Governing Law; Venue; Arbitration

These Terms are governed by the laws of the State of Georgia (USA), without regard to conflicts of law.

Informal Resolution: Contact us first; we’ll try to resolve disputes in good faith.

Arbitration: If not resolved, disputes will be settled by binding arbitration administered by the AAA under its applicable consumer rules. Location: Atlanta, Georgia (or virtual/telephonic by agreement). Class actions and class arbitrations are not permitted. Either party may seek relief in a court of competent jurisdiction to enforce arbitration or protect IP rights. If arbitration is found unenforceable, the exclusive venue shall be the state or federal courts located in Fulton County, Georgia.

21) International Use

We operate from the United States. By using the Services, you understand your data is processed in the U.S. and you agree to comply with U.S. law.

22) Entire Agreement & Severability

These Terms plus any linked policies (Privacy, Shipping, Refunds, Payments, Billing Terms) constitute the entire agreement and supersede prior terms relating to the Services. If any provision is found invalid, the remainder remains in effect.

23) Assignment; No Waiver

We may assign our rights and obligations; you may not assign without our consent. Our failure to enforce a provision is not a waiver.

24) Contact

The Luxe Patios LLC
support@theluxepatios.com | (877) 747-LUXE (5893)
Mailing Address: 8735 Dunwoody Place, Ste R, Atlanta, GA 30350
Business Operations: 129 Cross Creek Circle, Macon, GA 31210