Your questions, answered — so you can shop with confidence.
General Questions
What is The Luxe Patios LLC?
We are a Georgia-based, family-owned business specializing in premium outdoor kitchens, grills, heating, refrigeration, and outdoor living products. Every brand we carry is fully authorized, ensuring you receive authentic products backed by the manufacturer’s warranty.
Are you an authorized dealer?
Yes — The Luxe Patios LLC is an Authorized Online Dealer for every brand we carry, including Sunstone Metal Products, Arteflame, Wilmington Grill, and Hooray Grill Company.
Authorized dealer status means:
Full manufacturer warranties
Access to genuine replacement parts
Verified U.S. fulfillment from brand warehouses
Reliable customer and warranty support
Ordering & Payment
How do I place an order?
Simply add items to your cart and checkout using our secure payment options. If you’re planning a project or need product guidance, email us at support@theluxepatios.com — we’re happy to help.
What payment methods do you accept?
We accept:
Shopify Payments
Major credit cards
PayPal
Shop Pay
PayPal Pay Later
Shop Pay Installments (when available)
Can I change or cancel my order?
Yes — you can cancel an order before it ships at no cost. Once an item is in transit or already shipped from a brand warehouse, standard return policies apply. To request changes or cancellations, email support@theluxepatios.com as soon as possible.
Shipping & Delivery
Where do you ship?
We ship anywhere within the continental United States.
Where do your products ship from?
All products are shipped from authorized U.S. brand warehouses through our verified distribution partners.
How much is shipping?
Most orders over $1000 ship FREE. Freight deliveries under $1000 may require a flat freight fee as outlined in our Shipping Policy.
How long does shipping take?
Lead times vary by brand and product:
In-stock items: Typically leave the warehouse in 3–7 business days
Freight deliveries: Transit time is usually 3–10 business days
Made-to-order items: Timelines vary by manufacturer
Every product page includes the estimated lead time.
How are large items delivered?
Most grills, outdoor kitchen components, and appliances ship LTL freight with curbside delivery. You will receive a freight tracking number and phone call from the carrier to schedule your delivery appointment.
Freight Delivery FAQs
Do I need to be home for freight delivery?
Yes. Freight carriers require an adult to inspect and sign for the shipment.
Can the driver bring the product to my backyard?
Standard freight includes curbside delivery only. White Glove or in-yard services may be available for certain areas (extra fee).
What should I do if something arrives damaged?
Inspect the shipment before signing the delivery receipt.
We will handle replacement or parts in accordance with manufacturer policies.
Returns & Refunds
What is your return policy?
We accept returns on eligible new, unused items within the timeframe listed in our Return Policy (typically 30, 14, or 10 days depending on the brand).
Are there restocking fees?
Some manufacturers charge restocking fees (10%–35%). We always disclose any applicable fee before issuing an RMA.
How do I start a return?
Email us at: support@theluxepatios.com Include your order number, item(s), reason for return, and photos if applicable.
Are custom or made-to-order items returnable?
Unfortunately, No. Once a custom or made-to-order item begins production, it cannot be returned or canceled.
Warranty & Product Support
Are products under warranty?
Yes — all products include the full manufacturer warranty because we are an authorized dealer.
Who handles warranty claims?
We assist you with:
Filing warranty claims
Submitting photos or documentation
Ordering replacement parts
Communicating with the brand
Manufacturers make the final warranty decision, but we guide you through every step.
What if I need replacement parts?
Many brands offer replacement parts directly through their authorized networks. Email us with your model and a photo, and we’ll help you get the correct part.
Builders, Contractors & Multifamily Projects
Do you work with builders or contractors?
Yes. We regularly assist:
Homebuilders
Contractors & installers
Outdoor kitchen fabricators
Landscape companies
Pool builders
We can help with specs, timelines, product compatibility, and bulk orders.
Do you provide quotes for multifamily projects?
Absolutely. We supply grills, outdoor kitchens, and amenity-area appliances for:
Apartment communities
Townhome developments
Student housing
Build-to-rent neighborhoods
Rooftop and courtyard amenities
Let us know your scope, budget, and timeline — we’ll curate a package that fits your project.
Can you help with large orders or repeated sourcing?
Yes. We can assist with:
Multi-unit sourcing
Replacement cycles
Amenity upgrades
Volume shipping coordination
Property-standardized equipment lists
Email us to start your project quote.
Policies, Security & Company Information
Is checkout secure?
Yes. Payments are encrypted through Shopify, PayPal, and trusted third-party processors.
Do you have a showroom?
Not yet. We operate online with U.S.-based warehouses and support offices in Atlanta and Macon, GA.
Where is Luxe Patios located?
Mailing Address: 8735 Dunwoody Place, Suite R, Atlanta, GA 30350
Operations Office: 129 Cross Creek Circle, Macon, GA 31210
Do you offer installation?
Not directly. We can recommend installer-friendly brands and help you understand what type of contractor you’ll need for:
Gas
Electrical
Ventilation
Cabinetry / islands
Outdoor kitchen framing
Still Have Questions?
Our team is here to help Monday–Friday, 9 AM–5 PM EST.
