What to Expect When You Order

Designing an outdoor kitchen is a meaningful investment — and we believe the experience should feel just as refined as the space you’re creating.

At The Luxe Patios, we’ve thoughtfully designed our process to be clear, supportive, and seamless from start to finish. Here’s what you can expect when you order with us.

1. Thoughtful Planning, Before You Buy

Whether you arrive knowing exactly what you want or are still exploring options, our site is built to guide you — not overwhelm you.

You’ll find:

• Curated kitchen packages and zones designed to work together
• Detailed product information and compatibility guidance
• Design tools and planning resources to help you make confident decisions

If you need help, our team is available to answer questions before you place your order — because great outcomes start with clarity.

2. Carefully Curated Products

Every product we offer is selected for a reason.

We work exclusively with trusted, premium brands known for performance, durability, and outdoor-rated construction. Many of the products we carry are the same ones specified by designers, builders, and luxury outdoor kitchen professionals.

You won’t find excess filler or low-grade alternatives — only components that belong in a well-built outdoor kitchen.

3. Transparent Ordering & Secure Checkout

Once you’re ready to move forward, placing an order is straightforward and secure.

You’ll see:

• Clear pricing and product details
• Transparent shipping expectations
• Secure checkout with trusted payment options

For larger or more complex kitchen builds, some orders may ship in multiple stages depending on manufacturer lead times — something we communicate clearly so there are no surprises.

4. Delivery That Matches the Investment

Outdoor kitchen products are not small parcels — many ship via freight to ensure they arrive safely.

Depending on your order, delivery may include:

• Curbside freight delivery
• Appointment scheduling for larger shipments
• Protective packaging designed for high-value components

We provide guidance on what to expect before delivery and what you’ll need to prepare for a smooth arrival.

5. Installation, Your Way

The Luxe Patios does not perform installation directly — and intentionally so.

This allows you to:

• Work with your preferred contractor or builder
• Coordinate installation on your timeline
• Integrate your kitchen seamlessly into a larger outdoor project

We provide installation guidelines and product documentation to support your installer and ensure everything is set up correctly.

6. Ongoing Support, Even After Delivery

Our relationship doesn’t end when your order arrives.

We’re here to help with:

• Product questions
• Warranty documentation
• Order-related support
• Guidance if you’re expanding or upgrading your kitchen over time

Our goal is long-term satisfaction — not just a successful transaction.

A More Confident Way to Build Outdoors

Designing an outdoor kitchen online should feel empowering, not uncertain.

At The Luxe Patios, we combine expert curation, thoughtful guidance, and transparent processes to give you confidence at every step — from planning to delivery and beyond.

If you ever have questions, we’re here to help you move forward with clarity.