Return Window: 10 days from delivery Return Shipping: Customer is responsible for return shipping. Restocking Fee: Up to 10%. Condition: Merchandise must be unused, unassembled, and returned in the original packaging. Exceptions: Clearance, customized, or made-to-order items are final sale. How to Start a Return: Reach out to support@theluxepatios.com with your order number and reason for return to receive RMA details.
Additional Notes:
Unauthorized returns will not be accepted.
Damaged or defective items must be reported within 48 hours of delivery.
Refunds are issued after inspection less any applicable fees.
