Return Window: 30 days from delivery
Return Shipping: Customer is responsible for all return shipping costs.
Restocking Fee: Up to 25% may apply per manufacturer inspection.
Condition: Products must be unused, uninstalled, and returned in original packaging with all accessories and manuals.
Exceptions: Built-in or customized components that have been installed or modified are not eligible for return.
How to Start a Return:
Email support@theluxepatios.com with your order number and item details. Once approved, you’ll receive a Return Merchandise Authorization (RMA) and shipping instructions.

Additional Notes:

• Returns without prior authorization will be refused.
• Damage or defect claims must be reported within 48 hours of delivery.
• Refunds are processed within 7–10 business days after inspection.