Return Window: 30 days from delivery Return Shipping: Customer pays all return freight. Restocking Fee: 15–20% depending on inspection results. Condition: Products must be unused and in factory packaging with serial numbers intact. Exceptions: Custom or built-to-spec grill configurations are non-returnable once ordered. How to Start a Return: Email support@theluxepatios.com for authorization prior to shipping any return. Include order number and product details.
Additional Notes:
Returns without prior approval cannot be processed.
Shipping damage must be documented and reported within 48 hours.
Refunds are processed within 10 business days of approval.
