Effective: November 17, 2025 — Updated for accuracy and freight transparency

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Terms & Conditions

Welcome to The Luxe Patios LLC (“Luxe Patios,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, creating an account, or completing a purchase, you agree to these Terms.

Please read them carefully.

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1. Use of Our Website

• You must be at least 18 years old to make a purchase.
• You agree not to use the website for unlawful activities, attempt unauthorized access, or interfere with site functionality.
• All site content—including text, branding, images, product descriptions, graphics, and layouts—is owned by The Luxe Patios LLC and may not be copied, distributed, or reproduced without written consent.
• All manufacturer trademarks, logos, and product names remain the property of their respective owners.

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2. Orders & Payment

• All orders are subject to acceptance, verification, and product availability.
• Payments must be made using approved methods provided at checkout.
• We reserve the right to cancel or refuse an order if fraud, pricing inaccuracies, listing errors, or stock issues occur.

Order Fulfillment
As an authorized reseller, Luxe Patios fulfills all orders through approved U.S.-based manufacturer warehouses and distribution partners. We do not manufacture products directly.

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3. Pricing, Errors & Promotions

• All prices are listed in U.S. Dollars (USD) and are subject to change without notice.
• Promotional codes, discounts, and sales are governed by their stated terms.
• While we strive for accuracy, typographical or system errors may occur.
• If an error affects the price or availability of a product, we reserve the right to correct the error and cancel or adjust any affected orders.

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4. Shipping & Delivery

Shipping policies, rates, timelines, and freight requirements are detailed in our Shipping & Delivery Policy.

By placing an order, you acknowledge the following:

• Large items may ship via LTL freight with curbside delivery.
• Freight shipments may include a standard freight charge and a residential/liftgate fee, which are shown at checkout.
• Commercial address eligibility for freight adjustments is subject to verification.
• Delivery timelines vary by carrier, region, brand, weather conditions, and access limitations.
• Customers are responsible for providing accurate delivery information; carrier redelivery or correction fees may apply.

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5. Returns, Exchanges & Cancellations

All returns, exchanges, and cancellations are governed by our Refund & Return Policy.

Key points:

• Items must be new, unused, uninstalled, and in original packaging.
• Custom, made-to-order, or special-order items are final sale once production begins.
• Some brands have specific return windows and restocking fees.
• All returns require a valid RMA issued by Luxe Patios.

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6. Warranties

All products are backed by the manufacturer’s warranty, where applicable.
As an authorized retailer, Luxe Patios assists with:

• Warranty claim submissions
• Troubleshooting support
• Replacement parts coordination
• Manufacturer communication

Manufacturer warranty terms and coverage vary by brand.

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7. Limitation of Liability

To the fullest extent permitted by law:

• Luxe Patios is not liable for indirect, incidental, punitive, or consequential damages arising from the use of the website or products.
• Our total liability for any claim is limited to the amount paid for the product in question.
• We are not responsible for damages resulting from improper installation, misuse, or failure to follow manufacturer guidelines.

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8. Indemnification

You agree to indemnify and hold harmless The Luxe Patios LLC—including its owners, employees, contractors, affiliates, and agents—from any claims, damages, or expenses arising from:

• Misuse of products
• Violation of these Terms
• Infringement of intellectual property or third-party rights

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9. Privacy

Your use of our site is governed by our Privacy Policy. By using our services, you consent to our data collection, storage, and usage practices.

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10. Third-Party Links

Our website may contain links to external sites. Luxe Patios is not responsible for:

• The accuracy of third-party content
• Their policies or practices
• Any damages resulting from your use of third-party services

Links do not imply endorsement.

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11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Georgia, USA, without regard to conflict-of-law provisions.

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12. Regional Privacy Rights

Residents of certain U.S. states and Canada may have rights regarding personal data access, deletion, correction, or opting out of data sharing.

To exercise any privacy rights, contact:
📧 support@theluxepatios.com

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13. Changes to These Terms

We may update these Terms to reflect legal, operational, or regulatory changes.

When updated, we will:

• Post the revised Terms on this page
• Update the “Effective Date”
• Provide additional notice when required by law

Continued use of our Services constitutes acceptance of updated Terms.

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Need Help?

For questions regarding these Terms, please contact us:

The Luxe Patios LLC
📧 support@theluxepatios.com
📞 (877) 747-LUXE (5893)
📍 8735 Dunwoody Place, Suite R, Atlanta, GA 30350