Privacy policy

Privacy Policy

Last Updated: January 26, 2026

The Luxe Patios LLC (“Luxe Patios,” “we,” “us,” or “our”) operates this website and online store, including all related content, products, services, features, and tools (collectively, the “Services”). The Services are hosted by Shopify, which enables us to provide e-commerce functionality and processes certain personal information on our behalf.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or interact with our Services.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include de-identified or aggregated information.

Depending on how you interact with our Services, we may collect the following categories:

Contact Information

Name, billing and shipping address, email address, and phone number.

Payment & Financial Information

Payment card details, transaction information, and payment confirmations. Payment information is processed securely by Shopify or third-party payment processors. Luxe Patios does not store full payment card numbers.

Account Information

Account credentials, preferences, saved items, and order history (if an account is created).

Order & Transaction Information

Products viewed, added to cart, purchased, returned, exchanged, or canceled.

Communications

Information you provide when contacting customer support, submitting forms, leaving reviews, or otherwise communicating with us.

Device & Technical Information

IP address, browser type, device identifiers, operating system, and similar technical data.

Usage & Interaction Data

Pages viewed, time spent on the site, clicks, referring/exit pages, and interactions with the Services.

2. How We Collect Personal Information

We collect personal information from the following sources:

Directly From You

When you place an order, create an account, contact us, complete a form, or otherwise interact with the Services.

Automatically

Through cookies, pixels, and similar technologies when you browse or use the Services.

Service Providers

From third-party providers that support our business operations, including payment processing, shipping, analytics, customer support, and marketing tools.

3. How We Use Personal Information

We may use personal information for the following purposes:

a. To Provide and Improve the Services

  • Processing orders and payments
  • Managing accounts and preferences
  • Fulfilling deliveries and handling returns
  • Maintaining and improving site functionality

b. Customer Support & Communications

  • Responding to inquiries
  • Providing order confirmations and shipping updates
  • Handling warranty, return, or service requests

c. Marketing & Advertising

  • Sending promotional emails or mail (where permitted)
  • Displaying interest-based advertising
  • Measuring marketing performance

You may opt out of marketing emails at any time by using the unsubscribe link in those emails.

d. Security, Fraud Prevention & Legal Compliance

  • Preventing unauthorized access or misuse
  • Detecting fraud or illegal activity
  • Complying with applicable laws and regulations

4. SMS Communications

If you provide your mobile phone number, Luxe Patios may send you SMS (text) messages related to customer-initiated inquiries, order updates, delivery coordination, appointment scheduling, or customer support communications.

We do not send unsolicited marketing text messages without explicit consent.

  • Message frequency may vary
  • Message and data rates may apply

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at support@theluxepatios.com or (877) 747-5893.

Mobile phone numbers and SMS consent data are not sold, rented, or shared with third parties for marketing purposes.

5. How We Share Personal Information

We may share personal information with:

Shopify

Our e-commerce platform provider, which supports checkout, payments, analytics, and fraud prevention.

Service Providers

Third parties that assist with payment processing, shipping, analytics, IT services, customer support, and marketing.

Authorized Distribution & Fulfillment Partners

To complete order fulfillment, freight delivery, and warranty support.

Legal & Business Purposes

To comply with legal obligations, respond to lawful requests, enforce policies, or support business transactions such as mergers or acquisitions.

We do not sell personal information in the traditional sense. Where applicable law defines certain data sharing as a “sale” or “sharing,” we provide appropriate opt-out mechanisms.

6. Relationship With Shopify

Shopify may process personal information as an independent controller to provide and improve its services. For more information:

7. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the website, remember preferences, analyze usage, and improve performance. You may control cookie settings through your browser.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us.

10. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure.

We retain personal information only as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

11. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal information
  • Request correction or deletion
  • Opt out of certain data uses
  • Manage communication preferences

Requests may require identity verification.

12. International Data Transfers

Personal information may be processed outside your country of residence, including in the United States. Where required, we use legally recognized safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions or wish to exercise your privacy rights:

support@theluxepatios.com
(877) 747-LUXE (5893)
Mailing Address:
The Luxe Patios LLC
8735 Dunwoody Place, Suite R
Atlanta, GA 30350, USA